AI customer service News and Analysis

2 verified stories covering AI customer service, product updates and industry developments.

Google 2026-09-25

Gemini 3.8 Live's Video Avatar Reaches General Availability

Google Cloud has made Gemini 3.8 Live's video avatar generally available on Gemini Enterprise, adding lip-synced video, 97-language support, and background tool calls.

#Gemini #Enterprise AI #AI customer service

AI Regulation 2026-09-02

China's First AI Customer-Service Standard Bans Hidden Transfers

China's first human-AI customer service standard took effect Sept 1, requiring visible transfer-to-human options and clear corporate accountability for what AI says.

#AI customer service #Enterprise AI