OpenAI Turns Agents Into a Support Product
Presence moves OpenAI from model access toward deployed enterprise agents for support, claims, sales, and internal service workflows.
Automation News and Analysis
3 verified stories covering Automation, product updates and industry developments.
Codex learns repeated tasks from one recording
Record & Replay in the Codex desktop app turns a demonstrated workflow into an editable SKILL.md, extending agent automation beyond code into office routines.
Bret Taylor says the era of clicking buttons is over, Sierra hits $10B valuation
Sierra, the enterprise AI agent startup co-founded by Bret Taylor, has reached $100M in annual revenue and a $10B valuation in under two years. Its new Ghostwriter platform lets businesses create and deploy operational AI agents using natural language, moving beyond FAQ bots to handle tasks like billing, order changes, and refunds.