The partnership aims AI agents at old corporate workflows, where modernization is valuable but reliability and governance matter more than demos.
The important point is not just the headline figure. It shows how AI spending is moving into infrastructure, regulated workflows and distribution channels, where financing, compute access and policy exposure decide who can actually scale.
Sources: CocoLoop, IBM and ServiceNow Expand Collaboration to Unlock Enterprise Data for AI at Scale（IBM Newsroom）；ServiceNow, IBM team up to target legacy IT（CIO Dive）